Resources
Plain reading on a complicated subject.
Briefs and reference material for dealer principals and their teams. Sourced, current, and written the way one industry professional would explain it to another.
Somebody read this dealer's data first. It was not the dealer.
The $4 million Manchester City Nissan settlement, why every allegation was observable from outside the store, and the audit that would have surfaced it in thirty days.
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GuideReading a Report Card
A short guide to the Trust Score, the two pillar figures, how a finding is built, and the trend that matters most.
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Field guideOne-party consent, state by state
Which states let a caller record the call, which require everyone to agree, and what that means for a store in 2026. With an interactive map.
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See the audit the briefs describe.
A walkthrough covers the Trust Score, an open finding with its evidence, and a sample Report Card.