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State profile · MD

Maryland dealer compliance profile

Call-recording consent, the enforcement record with its sources, and what an outside audit can run in Maryland.

All-party consent High enforcement Elevated exposure
Amber: a shopper can record the call. Blue: everyone on the call must agree.
Recording ruleAll-partyEvery party must agree before a call is recorded.
Enforcement levelHighLindsay settlement · Maryland AG
Channels Argus360 shops here
TextEmailWeb form

How active is enforcement in Maryland?

LevelHigh
SummaryLindsay settlement · Maryland AG

Statutes in play: Maryland Consumer Protection Act; FTC Act § 5

FTC & Maryland AG v. Lindsay Automotive Group
April 2, 2026State AG action

$3.1M civil penalty paid to the Maryland AG, plus full refunds to eligible consumers, who were charged more than $75M in disputed fees over false low pricing and unauthorized add-ons. Executives named. Case first filed Dec 2024.

View source

Local carve-outs

None on record. Consent is governed at the state level.

What this means for a rooftop in Maryland

Enforcement is active in Maryland, but a voice shop cannot run because every party on a call must agree to recording. Argus360 covers text, email, and web form here, which is where pricing, certification claims, and add-on disclosures are put in writing. The written channels carry most of the conduct regulators have named.

Questions dealers ask about Maryland

Can a mystery shopper record a call to a dealership in Maryland?

No, not without every party agreeing. Maryland is an all-party consent state for telephone recording. Governing statute: Md. Code, Cts. & Jud. Proc. § 10-402.

What enforcement exposure do Maryland dealers carry in 2026?

High. Lindsay settlement · Maryland AG. FTC & Maryland AG v. Lindsay Automotive Group, April 2, 2026.

Which channels does Argus360 shop in Maryland?

Text, email, and web form. Voice is excluded because a call cannot be recorded here without every party agreeing.

Reviewed September 10, 2026. Argus360 scores against the law as written and does not provide legal advice. Statute citations and enforcement records carry their sources above; verify against the primary source before relying on them.

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